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Gargi34 Cook added blog Other
2023-10-13 06:31:08 - Translate -

CCaaS and AI: Revolutionizing Customer Interactions
The Contact Centre as a Service (CCaaS) Market is a dynamic and rapidly evolving sector within the broader customer service and communication industry. CCaaS solutions provide organizations with cloud-based tools and platforms to manage customer interactions, including voice calls, chat, email, and social media, all through a centralized contact centre system. These solutions are designed to...

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Gargi34 Cook added blog Other
2023-09-27 09:13:11 - Translate -

Embracing Change: The Rising Demand for Digital Adoption Platforms
A Digital Adoption Platform (DAP) facilitates the process of digital adoption by assisting users in becoming proficient and fully utilizing any software application, thereby contributing to the successful implementation of digital transformation initiatives. DAP aids in software adoption and provides training to employees across an organization in the effective use of software applications. It...

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