One of the key factors contributing to the current business success or failure is customer services. Businesses are looking forward to adapting new frameworks and solutions to enhance the customer services for better and swift experience. Advanced technologies such as Artificial intelligence, Natural language processing and machine learning are revolutionizing the new way of how companies engage with their clients. In this blog post, we will briefly discuss why and how AI is exposing itself as an essential tool in the context of customer service and how it is engineering the future of customer interactions.