Contaque is a leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide. We were the first to introduce a comprehensive VOIP Contact Center Solution many years ago & have established ourselves as a leader in the “Customer Interactions Solutions” market today.
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What is First Call Resolution?
First Call Resolution (FCR) is an indicator of a company’s ability to effectively handle customer interactions. Businesses that excel in FCR demonstrate a strong commitment to resolving customer issues, earning higher trust and loyalty. Read more on our website:
https://contaque.com/blog/what-is-first-call-resolution/What is First Call Resolution? First Call Resolution (FCR) is an indicator of a company’s ability to effectively handle customer interactions. Businesses that excel in FCR demonstrate a strong commitment to resolving customer issues, earning higher trust and loyalty. Read more on our website: https://contaque.com/blog/what-is-first-call-resolution/0 Comments 0 Shares 8 Views -
How Rich Communication Services Are Changing Retail Promotions
Rich Communication Services, or RCS, is the next evolution of mobile messaging. Unlike traditional SMS, RCS enables businesses to send interactive, media-rich messages directly to their customers. Read more on our blog:
https://medium.com/@contaque.wbi/how-rich-communication-services-are-changing-retail-promotions-e9b2c8bcf83cHow Rich Communication Services Are Changing Retail Promotions Rich Communication Services, or RCS, is the next evolution of mobile messaging. Unlike traditional SMS, RCS enables businesses to send interactive, media-rich messages directly to their customers. Read more on our blog: https://medium.com/@contaque.wbi/how-rich-communication-services-are-changing-retail-promotions-e9b2c8bcf83c0 Comments 0 Shares 25 Views -
Cloud Telephony Solution Provider in India
Contaque is a leading Cloud Telephony Solution Provider in India, offering scalable and reliable communication solutions for businesses. By leveraging cloud infrastructure, Contaque enables companies to manage calls, messages, and other communication channels without the need for extensive on-premise hardware. Features like number masking, call recording, and real-time analytics ensure secure and efficient communication, enhancing customer service and operational agility.
https://contaque.com/solutions/cloud-telephony/Cloud Telephony Solution Provider in India Contaque is a leading Cloud Telephony Solution Provider in India, offering scalable and reliable communication solutions for businesses. By leveraging cloud infrastructure, Contaque enables companies to manage calls, messages, and other communication channels without the need for extensive on-premise hardware. Features like number masking, call recording, and real-time analytics ensure secure and efficient communication, enhancing customer service and operational agility. https://contaque.com/solutions/cloud-telephony/0 Comments 0 Shares 73 Views -
What is call center technology and how does it support inbound and outbound operations?
Call center technology is a suite of tools and systems that helps manage customer communications by phone, e-mail or just social media. It's behind the scenes every time any customer dial support, messenger helpline or get an automated follow up. It covers everything from inbound call system to outbound call system. This also includes agent tools reporting dashboards and emerging AI like chatbots and voice assistants. It's complex but very important. The technology makes sure each customer interaction flows smoothly. Read more on our website: https://contaque.com/blog/call-center-technology-explained/What is call center technology and how does it support inbound and outbound operations? Call center technology is a suite of tools and systems that helps manage customer communications by phone, e-mail or just social media. It's behind the scenes every time any customer dial support, messenger helpline or get an automated follow up. It covers everything from inbound call system to outbound call system. This also includes agent tools reporting dashboards and emerging AI like chatbots and voice assistants. It's complex but very important. The technology makes sure each customer interaction flows smoothly. Read more on our website: https://contaque.com/blog/call-center-technology-explained/0 Comments 0 Shares 51 Views -
What is DOT OSP License?
OSP basically stands for other service providers. Under India's telecom policy, any business that uses telecom infrastructure to offer services like telebanking or call center operations needs to get a license from the Department of Telecommunications. So, if you're running a call center, tele-education platform, or even a KPO, you need this license to operate legally.
https://contaque.com/blog/what-is-dot-osp-license/What is DOT OSP License? OSP basically stands for other service providers. Under India's telecom policy, any business that uses telecom infrastructure to offer services like telebanking or call center operations needs to get a license from the Department of Telecommunications. So, if you're running a call center, tele-education platform, or even a KPO, you need this license to operate legally. https://contaque.com/blog/what-is-dot-osp-license/0 Comments 0 Shares 51 Views -
How Retail Businesses Can Reduce Cart Abandonment Using Cloud Telephony
Cart abandonment is a persistent challenge that continues to impact retail businesses across e-commerce platforms. Every abandoned cart represents lost revenue, and with increasing competition, it's crucial to implement effective strategies to recover these sales. Cloud telephony has emerged as a powerful tool in enhancing communication, offering real-time engagement, and driving cart recovery with minimal effort. Let’s explore how retail businesses can reduce cart abandonment using this innovative technology.
https://contaque.hashnode.dev/how-retail-businesses-can-reduce-cart-abandonment-using-cloud-telephonyHow Retail Businesses Can Reduce Cart Abandonment Using Cloud Telephony Cart abandonment is a persistent challenge that continues to impact retail businesses across e-commerce platforms. Every abandoned cart represents lost revenue, and with increasing competition, it's crucial to implement effective strategies to recover these sales. Cloud telephony has emerged as a powerful tool in enhancing communication, offering real-time engagement, and driving cart recovery with minimal effort. Let’s explore how retail businesses can reduce cart abandonment using this innovative technology. https://contaque.hashnode.dev/how-retail-businesses-can-reduce-cart-abandonment-using-cloud-telephony0 Comments 0 Shares 18 Views -
How Voice Bots and Chatbots Are Revolutionizing Customer Interactions
In today's digital world, customer expectations are at an all-time high. Businesses are required to respond faster, smarter, and more efficiently than ever before. Voice bots and chatbots are transforming the way brands interact with their customers, offering immediate support, personalized experiences, and operational efficiency.
https://ext-6740737.livejournal.com/1357.htmlHow Voice Bots and Chatbots Are Revolutionizing Customer Interactions In today's digital world, customer expectations are at an all-time high. Businesses are required to respond faster, smarter, and more efficiently than ever before. Voice bots and chatbots are transforming the way brands interact with their customers, offering immediate support, personalized experiences, and operational efficiency. https://ext-6740737.livejournal.com/1357.html0 Comments 0 Shares 47 Views -
Unlock Total Control with a Secure On-Premise Contact Center
Discover the power of full data ownership and unmatched security. This high-performance on-premise contact center setup puts your business in control—no third-party risks, just seamless communication, total privacy, and reliable performance. Perfect for enterprises that demand security, compliance, and control.
https://contaque.com/solutions/on-premise-contact-center-solutions/Unlock Total Control with a Secure On-Premise Contact Center Discover the power of full data ownership and unmatched security. This high-performance on-premise contact center setup puts your business in control—no third-party risks, just seamless communication, total privacy, and reliable performance. Perfect for enterprises that demand security, compliance, and control. https://contaque.com/solutions/on-premise-contact-center-solutions/
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Cloud Telephony Solution Provider in India
Contaque is a leading Cloud Telephony Solution Provider in India, offering scalable and reliable communication solutions for businesses. By leveraging cloud infrastructure, Contaque enables companies to manage calls, messages, and other communication channels without the need for extensive on-premise hardware. Features like number masking, call recording, and real-time analytics ensure secure and efficient communication, enhancing customer service and operational agility.
https://contaque.com/solutions/cloud-telephony/Cloud Telephony Solution Provider in India Contaque is a leading Cloud Telephony Solution Provider in India, offering scalable and reliable communication solutions for businesses. By leveraging cloud infrastructure, Contaque enables companies to manage calls, messages, and other communication channels without the need for extensive on-premise hardware. Features like number masking, call recording, and real-time analytics ensure secure and efficient communication, enhancing customer service and operational agility. https://contaque.com/solutions/cloud-telephony/0 Comments 0 Shares 79 Views -
What is Contact Centre as a Service (CCaaS)? The Ultimate Guide
Contact Centre as a Service is a cloud-based solution that allows you to manage customer interactions without investing in any expensive infrastructure.
https://contaque.com/blog/what-is-contact-centre-as-a-service/What is Contact Centre as a Service (CCaaS)? The Ultimate Guide Contact Centre as a Service is a cloud-based solution that allows you to manage customer interactions without investing in any expensive infrastructure. https://contaque.com/blog/what-is-contact-centre-as-a-service/0 Comments 0 Shares 16 Views
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